Front Desk Associate - TownePlace Suites Colorado Springs in Colorado Springs, Colorado For Sale

Front Desk Associate - TownePlace Suites Colorado Springs Job Type: Part-Time Location: Colorado Springs, CO Post Date: 08/13/xxxx Job Description: Our Colorado Springs extended stay hotel features award-winning, outstanding Marriott service. Come join the Sage Hospitality Team at TownePlace Suites by Marriott, Colorado Springs! We are looking for an energetic, attention detailed, and customer service oriented Front Desk agent! Sage Hospitality and the TownePlace Suites offers competitive compensation, excellent benefits to include medical, dental, vacation and sick time, 401k with matching, tuition reimbursement, and a fantastic work environment! Perfect corporate housing hotel with free continental breakfast, and outdoor pool, free high speed Internet access, and fully-equipped kitchens. Our extended stay Colorado Springs hotel near the Air Force Academy is also close to Garden of the Gods and Pikes Peak. GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. JOB QUALIFICATIONS Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. High School diploma or equivalent Sage Hospitality Resourcesis one of the nation's leading hotel management and development companies, specializing in management and development of full service and limited service hotels nationwide. We are recognized as an innovative leader in the industry as an operator, employer, developer, and investor. In every business activity, Sage is focused on its vision - "To be recognized by our customers as the best in our business." We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening.