Customer Service Representative - Immediate Hiring - (Colorado Springs) in Colorado Springs, Colorado For Sale
Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. Wireless Customer Care Agent Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you! Job Description As a Wireless Customer Care Support Agent working in a call center environment, you will be working with one of the nation's largest wireless providers by supporting customer's with their wireless accounts and devices to enhance each customer's experience. Your responsibilities will include, but are not limited to the following: Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve billing inquiries. Provide troubleshooting assistance to customers with technical issues on their wireless device. Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer's wireless requirement. Ability to read and interpret documents such as procedure manuals, work instructions and software manuals. Benefits, Benefits and More Benefits! Full Time Hours- Minimum of 40 hours per week, plus 5 additional hours of prescheduled OT Medical, Dental, Vision, & 401k plans Educational assistance up to $4k annually Paid Time Off Employee Referral plans! Invite your friends and family to apply. Earn up to $825 per referral hired. Fun working environment! New pay plan plus additional monetary incentives! Unlimited overtime available! (based on business need) Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
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